Frequently Asked Questions

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Q: How do I book a stay?
You can book directly through our website for the best rates and most accurate availability. Simply choose your dates, select your cabin, and complete checkout — it only takes a few minutes.

Q: Do you require a damage deposit?
Yes, we may collect a refundable security deposit or card authorization. This helps ensure the cabin is cared for and protects against accidental damage.

Q: What is your cancellation policy?
Our cancellation policy is listed at checkout and in your confirmation email. Policies may vary by cabin and season.

Q: Is there a minimum stay requirement?
Minimum stay requirements depend on dates, season, and cabin size. Peak seasons and holidays typically have longer minimums.

Q: What time is check-in and check-out?
Check-in and check-out times are listed in your reservation confirmation. Early check-in or late check-out may be available depending on the housekeeping schedule — feel free to ask!

Q: How do I check in?
All cabins are equipped with keyless entry. Your personal access code will be emailed and texted before arrival.

Q: What if I arrive late?
No problem — with keypad entry, you can arrive at any time after check-in.

Q: What is included in the cabin?
Each cabin is thoughtfully stocked with luxury linens, plush towels, premium toiletries, a full kitchen setup, coffee, spices, paper goods, laundry essentials, bathrobes, slippers, and a personalized welcome kit.

Q: Do you provide firewood?
Some cabins include firewood for indoor fireplaces or outdoor fire pits. Details are provided in your cabin guide.

Q: Is Wi-Fi available?
Yes, all cabins include high-speed Wi-Fi suitable for streaming and remote work.

Q: Are your hot tubs professionally maintained?
Absolutely. Hot tubs are cleaned, drained, inspected, and refilled between stays, ensuring safe and pristine use for every guest.

Q: How far are the cabins from Hochatown and Broken Bow Lake?
Distances vary by property, but most cabins are within a short drive to Hochatown restaurants, Broken Bow Lake, Beavers Bend State Park, and local attractions.

Q: What activities do you recommend?
Guests love hiking, kayaking, boating, fishing, wine tasting, local breweries, zip-lining, horseback riding, and exploring Beavers Bend. We provide recommendations in your guest guide.

Q: Are the roads easy to access?
Most roads are accessible in any standard vehicle. Some cabins may require extra caution during heavy rain — we’ll note this on the listing.

Q: Are pets allowed?
Select cabins are pet-friendly. Please check cabin details for pet policies and fees.

Q: Can I host events or parties?
Our cabins are designed for relaxation, not large gatherings. Parties, events, or unregistered guests are not permitted.

Q: What is your smoking policy?
Smoking is not allowed inside the cabins. Outdoor smoking is permitted in designated areas.

Q: Do cabins have security cameras?
Some cabins may have exterior cameras for safety and property protection. There are never cameras inside.

Q: What wildlife should we expect?
Broken Bow is home to deer, raccoons, foxes, and other wildlife. Enjoy observing them, but please do not feed them.

Q: What should we do in severe weather?
Your cabin guide includes local emergency information, weather tips, and contacts for our team should you need assistance.

Q: What if something isn’t working or I need help?
We’re here for you. Contact us anytime — our support team is available to assist with maintenance issues, amenity questions, or anything you need.

Q: Can we request additional supplies?
Absolutely. If you need extra towels, coffee, toiletries, or anything else, just let us know.

Q: Do you offer housekeeping during the stay?
Mid-stay cleanings are available for an additional fee. Simply reach out to schedule.

Q: What do we need to do when checking out?
We keep it simple: lock the door, take out the trash, and start the dishwasher. Full instructions are provided in your cabin guide.